Frequently Asked Questions

You can give us a call or text us at (770) 410-8242, send us an email at info@bouncearoundatlanta.com, or send us a message through our website. It would be our pleasure to assist you.

Delivery and pickup is free for the following areas: Cumming, Dawsonville, Alpharetta, Johns Creek, and Roswell. For all other areas, there will be a delivery/pickup fee (based on mileage) included in your rental quote.

We can plan to set up as early as 9:00 AM and we will pick up by 9:00 PM the same day. We can accommodate earlier setups or later pickups for an additional fee.

We do not offer customer pickups. As a part of our service, it is our pleasure to deliver, set up and break down the party rental for you. 

Yes, a 50% non-refundable deposit based on your quote is required to book your event rental. 

The morning of the event when we arrive to set up.

We accept debit/credit cards, Apple Pay and exact cash (our crew members do not carry change). Deposits must be paid with a debit or credit card. Payment instructions will be provided shortly after booking.

If you need to cancel or reschedule your rental, we kindly ask that you notify us 24 hours before your event date. We will retain your 50% non-refundable deposit, and will apply it to the agreed-upon rescheduled date in the future. If you reschedule your event more than once, there will be an inconvenience fee applied to your rental.

Bad weather happens, but we’re here to work with you. We kindly ask that you notify us by 7:00 AM the morning of your event if you would like to postpone or continue your rental as scheduled. Rain is not a party stopper for us, but we will leave it up to your discretion to make a final decision. However, strong wind (anything over 10 mph) is a life-threatening safety concern for us and will cause us to postpone and reschedule to another date in the future. 

All rentals are the client’s responsibility from when the bounce house rental is delivered to your event until we return for pickup. In the event of a damaged or missing item, fees are assessed within 7 days of your rental pickup. Clients will be notified in writing of the lost or damaged items. Clients will receive photos of the damage(s) (when applicable) along with an invoice with repair/replacement cost, and the credit card on file will be charged for incidentals.

For your convenience, bounce house rules will be sent to you ahead of your event date via e-mail. In addition, we will review the rules with you in-person the day of your event to address any further questions or concerns. 

We can set up on most flat surfaces including: grass, turf, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, or dirt.

Please let us know if you are interested and we can discuss this during the rental quote process to see if we can accommodate your party rental needs.

Please let us know if you are interested and we can discuss this during the rental quote process to see if we can accommodate your party rental needs.